At PRCW, we are committed to ensuring a satisfying shopping experience. If for any reason you are not entirely happy with your purchase, you may request a return or exchange in accordance with the terms outlined below.
1. Return Policy
1.1 Return Eligibility
You may return an item within 30 calendar days from the date of delivery. To be eligible for a return:
- The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of purchase (e.g., order confirmation or invoice) must be provided.
1.2 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Undergarments or swimwear (unless defective)
- Customized or personalized products
- Final sale or clearance items
1.3 How to Return
To initiate a return:
- Submit a return request through our website or contact our Customer Service team.
- Package the items securely and include a copy of the receipt or packing slip.
- Ship the package using the instructions provided.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
2. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original method of payment within 10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
3. Exchange Policy
3.1 Exchange Timeframe
You may request an exchange within 30 days of receiving your order. Exchanges are only available for the same item in a different size or color, subject to stock availability.
3.2 Exchange Procedure
- Please contact Customer Support to initiate an exchange.
- Items must be returned following the same conditions as in the return policy.
- A replacement item will be shipped upon receipt and verification of the returned item.
Note: For faster service, you may choose to return the original item for a refund and place a new order.
4. International Orders
For international customers (outside the EU), please note:
- Return shipping times and costs may vary by country.
- Duties, taxes, and shipping fees are non-refundable.
- Returns must be clearly marked as “RETURNED GOODS” to avoid customs delays.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a free return and replacement or issue a full refund, including shipping charges.
6. Contact Us
For any questions regarding returns or exchanges, please contact:
📧 prcwtech@gmail.com