This Privacy Policy provides comprehensive information regarding the processing of our users’ and customers’ personal data, irrespective of the channel or method -whether online or offline- used to interact with us.
- For details on how we use cookies or similar technologies that may be installed on users’ or customers’ devices, please refer to our Cookies Policy.
- We are committed to maintaining transparency in how we handle your personal data. Our objective is to help you clearly understand:
- How your personal data is used;
- The legal implications of such use;
- And the rights to which you are entitled under applicable data protection laws.
To support this, we:
- Provide continuous access to this Privacy Policy so that you can review it at your convenience; and
- Offer additional, context-specific information about how your data is used during your interactions with us.
The term “Platform” refers broadly to any channel or medium -digital or physical- through which you may engage with us.
Why Do We Process Your Personal Data?
We process your personal data for different purposes, depending on how you interact with us. Based on the specific purpose, the type of data we collect and use may include:
- Identity information, such as your name, surname, image, preferred language, and the country from which you access our services.
- Contact details, including your email address and phone number.
- Financial and transaction data, such as payment details, card information, and records of your purchases, orders, and returns.
- Technical and browsing data, including geolocation, device identifiers, and advertising IDs.
- Commercial information, such as your newsletter subscriptions.
- Preferences and interests, based on how you use our services.
- Special categories of data, such as health-related information, may be processed when necessary—for example, to manage product-related incidents.
When we ask for personal data to provide a specific feature or service on our platform, we clearly indicate which fields are required. These are essential to deliver the requested service or functionality.
If you choose not to provide this information, you may not be able to register as a user or benefit from certain services or features.
Legal Basis for Processing Your Data for Marketing
We process your data for marketing purposes based on the consent you provide—for example, when you agree to receive personalized content, enable push notifications, adjust your device or cookie settings, or accept terms to participate in promotions or share content on our platform or social media channels.
Additionally, we rely on our legitimate interest to personalize your experience by profiling data such as your browsing behavior, preferences, and purchase history. This allows us to offer more relevant content and services, enhancing your overall user experience.
Do We Share Your Data with Third Parties?
To fulfill the purposes outlined in this Privacy Policy, we may share your personal data with trusted third parties who support our operations, including:
- Financial institutions
- Fraud prevention and detection agencies
- Technology and analytics service providers
- Logistics, transport, and delivery partners
- Customer support service providers
- Marketing and advertising partners (e.g., agencies, platforms, or social media, some of whom may act as joint controllers)
- Public authorities, when legally required